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Returns and Exchanges for Online Orders

If you aren’t fully satisfied with a purchase from just return it within 30 days of delivery for a full refund or an exchange.

To be eligible items must be in perfect, unused condition with the tags still attached and original packaging.

For exchanges we can send you a free shipping label. For returns for refund the customer will be responsible for shipping costs – an insured carrier with delivery confirmation is recommended as we cannot be responsible for packages lost on their way back to us.

Of course, in the highly unlikely event of us shipping you a product that is defective on arrival or different from that which you ordered we will supply a free return shipping label.

To return or exchange an item, please submit a request for a return authorization number (RA#) by emailing or use our contact form. Further instructions will be emailed to you within 24-48 hours Monday-Friday. 


Order Cancellation for Online Orders

You can cancel an order made with us at any point before the item ships – the sooner that you contact us the more likely we will be able to make the cancelation in time. Contact us at or use our contact form.

If the order has already shipped, shipping and return costs will not be refunded.


Items Bought From Retailers

Please note that if you want a refund or exchange on an item bought from a retailer, instead of this website direct, then you will need to contact that retailer to organize this. The retailer’s return policy will apply.


Warranty and Guarantee Claims

All products bought from this website or an authorized retailer are covered by M. Billingham & Co Limited’s 5 year manufacturer’s guarantee – this covers defects in workmanship or materials. You should keep proof of purchase to enable you to make a claim under this guarantee if needed.

To begin a claim under this guarantee email or use our contact form.

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