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You can find our easy returns policy here.

Shipping charges are calculated at the checkout. You can find more information about our shipping prices here.

We ship only within the USA. Find more information in our Delivery Information section.

In simple terms ‘Canvas’ or ‘FibreNyte’ refers to top layer of fabric on our bags - the facecloth.

‘Canvas’ is a mix of cotton and polyester. ‘FibreNyte’ is completely synthetic. Canvas is hard-wearing, FibreNyte is very hard-wearing.

Both fabrics are bonded to a non-wicking polyester backing fabric, with a middle layer of butyl rubber. This rubber layer makes both fabrics equally and very waterproof. Water cannot get through that rubber layer.

Canvas is slightly softer to the touch whereas FibreNyte is slightly rougher to the touch.

If you would prefer your bag to age gracefully with a vintage look, our recommendation would be to choose Canvas. This is particularly true of people who choose our ‘Khaki Canvas’ fabric as this looks particularly lovely as it ages.

If you would prefer your bag to stay looking newer for longer, or if you are going to be working your bag hard, filling it, hiking, using very frequently etc. then FibreNyte would be a better option. We especially recommend FibreNyte if you are considering purchasing a black bag, as this will stay colourfast. Sage FibreNyte is one of our most popular colours.

What is the difference between 'Canvas' and 'FibreNyte'? What is the difference between 'Canvas' and 'FibreNyte'?

Both are hard-wearing - but FibreNyte is MORE hard-wearing.

Yes – Billingham bags are made to survive even the heaviest downpours. Between their face fabric and backing fabric is a layer of butyl rubber that is impermeable to water. As long as you don’t damage the fabric then the bag is likely to remain waterproof for its lifetime - you'll find many testimonials online from our customers that attest to this with bags sometimes decades old.

Because the butyl rubber is bonded into the middle of the fabric you do not need to apply waterproofing agents yourself like you would with a coat or walking shoes to maintain the waterproofing. The bag also doesn't have to be kept clean to remain waterproof.

We would always advise common sense when in the rain – for example make sure the top flap is properly closed and make sure your bag is in good repair.

No, you don't need a raincover on our bags as the fabric of Billingham bags is naturally waterproof - so raincovers are unnecessary. See the answer above.

Yes, all Billingham bags are made in England and have been since 1973.

Yes we do! You can find it here: www.billingham.net.cn

In the past we have produced all leather bags, however Canvas and FibreNyte are our preferred materials as they are much, much lighter to carry. A bag made of our Canvas is 20-50% lighter than the same bag made in all leather (depending on the type of leather), this can make a real difference when you have to carry it all day!

Being sparing with our use of leather also means that we can make sure the leather that we do use is of exceptional quality. Our vegetable-dyed, top-grain cow-hide leather is sourced from the finest tanneries.

Simple! We think some bags look better with the logo and some look better without. They all still have a Billingham label sewn into the seam that will either be green or black.

Why do some bags have the oval leather Billingham logo on and others don't?

Serial numbers or 'UI' labels can be found on all bags that were made after 2001. They can be found usually in either the back of the main compartment, one of the front dump pockets or the back pocket of the bag. The label will either be a white square label sewn into the bag with Martin Billingham’s signature on it, or a black label. Both labels will have ten digits on it, usually beginning with four zeros.

You can see more info about our serial numbers here.

Any other numbers inside the bag are not the serial number (and so shouldn’t be used for registration).


Bags made before this date will not have a unique serial number but should have a batch number. Unfortunately we are not able to register these older bags through our serial number registration system, however we are looking at ways we might be able to accept registrations of them in future.

Where do I find the serial number on my bag?

Sewn into one of the seams of your bag should be a small, white label which has the bag model, the batch number and the colour and material combinations.


Our Canvas bags will just state the colour of the bag and the colour of the leather, as an example ‘Hadley Pro Khaki/Tan’ is Khaki Canvas/Tan Leather.


Our FibreNyte bags will state on this label the model number then Colour of the outside of bag with the word FibreNyte or ‘FN’ afterwards and then the colour of the leather – as an example ‘Hadley Pro Khaki FibreNyte/Chocolate’ is the Hadley Pro with Khaki FibreNyte with Chocolate leather.


Some of our older bags were made out of Nytex and this label will state the model, colour combination and will either have the word Nytex or the abbreviation ‘NY’ on it.


If you are still unsure which material your bag is, and would like to know, please email all the information you have and some pictures of your bag to help @ billingham.co.uk (remove the spaces from that address when sending).

Yes, we do offer a repair service. In the first instance, please email some pictures of your bag and the issues to help@billingham.com. Once we have these we can estimate the cost for repair (if the bag is outside of guarantee) for you and advise you on how to proceed.

No we do not. However you can find instructions to clean the bag yourself: here


Bear in mind we do offer a repair service - mentioned in the previous question.

The best two options are from this website or from an authorised retailer. This way you can be sure that the bag is genuine and comes with our 5 year guarantee.


- From this website we can ship within the USA.

- If you are outside of the USA, please switch to the Billingham UK site as they ship almost worldwide from there.


- You can find an authorised retailer here: https://www.billingham.com/retailers/


Please note some of our retailers sell used bags – these can sometimes represent an excellent bargain and some people appreciate the vintage look some of them have. However please note that these would not be covered by our 5 guarantee which only applies to new bags.


We would recommend against purchasing the bags from eBay as you may end up receiving a bag that requires repairs or has missing accessories (such as padded dividers) both of which we would have to charge for. Also we have had customers buy bags on eBay that were listed as new but when they tried to register the bag we were able to tell from the serial number that it was in fact several years old and already registered previously.


With used bags please also note that they may not be designed to the specifications of new bags – for example some very old 5-series bags do not have the Velcro and foam padding lining that new bags do and so would require an paid upgrade at our factory (we have to dismantle the bag to sew a new lining in) before they could accept Superflex dividers. The waterproofing on our modern bags is also considerably improved because of the use of butyl rubber instead of natural rubber (natural rubber can degrade over time) and other added techniques to keep the water out.

My card has been declined, what's going on?

There are lots of reasons transactions can be declined. Here are some common ones with advice about how to deal with them:

- You might have typed your 'Shipping Address' or 'Billing Address' wrong. Sometimes its a spelling mistake and you just need to carefully type it correctly. Annoyingly simple but often fixes things!

- Other times people mix up 'Shipping Address' or 'Billing Address':
--- 'Shipping Address' is where you want us to send it to.
--- 'Billing Address' is where your payment method is registered to - where the bank sends letters and statements to etc. 

- Your bank is worried that it might be a fraudulent transaction so decline to let the payment go through. Just ring your bank and explain that the purchase was deliberate.

- Paying by PayPal instead of by card directly can often cause things to go more smoothly. Signing up for a PayPal account is free and they accept most types of credit and debit card (including some that our normal checkout doesn't such as Union Pay). In some countries PayPal also let you connect your bank account to pay by bank transfer.

Remember that we will only be able to post to the address you provide under 'Shipping Address' due to the rules of our bank. If you enter a wrong 'Shipping Address' let us know here so that we can cancel your order so that you can place a fresh order.

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